This Refund Policy explains how cancellations and refunds work for Show Your Score subscriptions,
depending on where you purchased them. Nothing in this policy limits your statutory rights as a consumer.
1. Purchases made on our website (processed by Paddle)
Subscriptions purchased at showyourscore.com are sold by Paddle, our merchant of record.
Paddle handles billing, invoices and refunds for these purchases.
Free trial: if your plan includes a free trial, you will not be charged until the trial
ends. You can cancel at any time before the end of the trial and you will not be charged anything.
Cancelling: you can cancel your subscription at any time using the subscription
management link in your purchase confirmation e-mail from Paddle, or by writing to us at
contact@showyourscore.com. After cancellation you keep access
until the end of the paid period; no further payments are taken.
EU/UK consumers — 14-day right of withdrawal: you may withdraw from the purchase within
14 days of the transaction without giving a reason. Because the subscription is a digital service that begins
immediately, if you have started using the paid service, a proportionate deduction for the service already
provided may apply in accordance with applicable law.
How to request a refund: contact Paddle's buyer support at
help.paddle.com (your purchase confirmation e-mail
contains a direct link) or write to us at
contact@showyourscore.com and we will forward your request to
Paddle. Refunds are returned to the original payment method.
Faulty service: if the service does not work as described and we cannot fix it within a
reasonable time, you are entitled to a refund for the affected period.
2. Purchases made in the iOS app (App Store)
Subscriptions purchased inside the iOS app are billed by Apple. Apple handles refunds for these purchases —
we are unable to issue them ourselves.
To request a refund, go to reportaproblem.apple.com
and sign in with the Apple ID used for the purchase.
To cancel the subscription: iPhone Settings → your name → Subscriptions → Show Your Score → Cancel.
3. Purchases made in the Android app (Google Play)
Subscriptions purchased inside the Android app are billed by Google Play.
To request a refund, use the Google Play order history
(play.google.com/store/account/orderhistory)
or contact Google Play support; for eligible cases you can also contact us and we will do our best to
help.
To cancel the subscription: Google Play app → profile → Payments & subscriptions → Subscriptions →
Show Your Score → Cancel.
4. Questions
If you are unsure which channel you purchased through, or need any help, write to
contact@showyourscore.com — we reply on business days and will
guide you through the process.